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View examples of creative customer engagement strategies used by businesses across the world that utilise Dialogflow's conversational platform.

 case study 1

ContractorPlus.app PCI DSS Compliance for Server and Application

Introduction

A platform for contractors that is expanding, ContractorPlus.app, understood the need of keeping its servers and apps PCI DSS compliant. To guarantee the security of its infrastructure, they collaborated with Devolity, a reputable supplier of cybersecurity services. This case study shows how ContractorPlus.app received help from Devolity to achieve PCI DSS compliance for their servers and apps.

 case study 1
Background

Due to the fact that ContractorPlus.app handles credit card data during transactions, it is critical that they comply with PCI DSS criteria. ContractorPlus.app enlisted Devolity's proficiency in establishing and maintaining PCI DSS compliance in order to secure their servers and apps and safeguard sensitive client information.

Challenges Overcame
  • Infrastructure Security: To safeguard their servers and apps from any intrusions, ContractorPlus.app needs to set up strong security measures.
  • Secure Transmission: PCI DSS compliance required that credit card data be transmitted securely between servers and apps.
  • Vulnerability management: To deal with any potential vulnerabilities, regular vulnerability assessments and patch management were required.
Devolity's Approach to the Problem

Due to the fact that ContractorPlus.app handles credit card data during transactions, it is critical that they comply with PCI DSS criteria. ContractorPlus.app enlisted Devolity's proficiency in establishing and maintaining PCI DSS compliance in order to secure their servers and apps and safeguard sensitive client information.

  • Server Hardening: After a careful evaluation of ContractorPlus.app's servers, Devolity installed server hardening strategies, such as secure settings, access controls, and intrusion detection systems.
  • Network Segmentation: Devolity assisted ContractorPlus.app in implementing network segmentation to isolate critical payment card data, ensuring that cardholder data was stored in a separate, safe environment.
  • Implementation of encryption: Devolity provided assistance with the implementation of encryption protocols like SSL/TLS for the safe transfer of credit card information between servers and apps.
  • Vulnerability Assessments: To find and fix any infrastructure flaws, regular penetration tests and vulnerability assessments were carried out. To keep systems current, Devolity offered advice and help for patch management.
  • Devolity assisted ContractorPlus.app in creating an incident response strategy that outlined what should be done in the event of a security issue or data breach.
Results
  • Compliance was attained: Under the direction of Devolity, ContractorPlus.app's servers and apps attained PCI DSS compliance.
  • Increased Security: The architecture of ContractorPlus.app has been made substantially more secure thanks to the use of server hardening techniques, network segmentation, and encryption measures.
  • Lessened danger: Consistent vulnerability assessments and patch management minimised the danger of prospective breaches and guaranteed the confidentiality of their credit card information.
  • Increased Customer Trust: ContractorPlus.app increased trust and confidence among its stakeholders by proving their commitment to upholding security standards.

Complete data migration for Avokado.sa from on-premises to cloud solution

Introduction

Avokado.sa, a well-known retailer, made the decision to move its data from on-premises infrastructure to a cloud solution. To ensure a smooth and safe transfer, they teamed up with a reliable technology supplier. This case study demonstrates how the data transfer project for Avokado.sa was completed successfully.

 case study 2
Background

The advantages of moving their data to the cloud, such as scalability, greater data security, and increased accessibility, were recognised by Avokado.sa. To guarantee a seamless relocation process without jeopardising data integrity or business continuity, they looked for a technical partner with experience in cloud solutions.

Challenges Overcame
  • Complex Data Environment: Avokado.sa required to smoothly move its large and complex data environment, which was made up of several applications, databases, and legacy systems.
  • Minimal Disruption: In order to maintain uninterrupted business operations and customer service, the firm sought to minimise downtime during the relocation process.
  • Data Security: Avokado.sa placed a high premium on maintaining the confidentiality of proprietary data and sensitive client information during the transfer process.
Devolity's Solution administered
  • Extensive Evaluation: In order to create a customised migration strategy, the technology provider performed an extensive evaluation of the Avokado.sa's current infrastructure, applications, and data dependencies.
  • Design of the Cloud Solution: Using the results of the assessment, the technology provider created an architecture for the cloud solution that takes into account the scalability, performance, and security demands particular to Avokado.sa's business requirements.
  • Data Mapping and Transformation: To ensure data compatibility and integrity, the technology provider worked with Avokado.sa's IT team to map and transform data from on-premises systems to the cloud solution.
  • Secure Data Transfer: To protect data while it is being transferred from an on-premises system to the cloud solution, strong encryption methods, secure data transfer protocols, and stringent access restrictions were put in place.
  • Testing and Validation: To ensure the migrated data's quality, completeness, and compatibility with the cloud environment, the technology provider thoroughly tested and validated it.
  • Training and Support: The IT staff at Avokado.sa got instruction in administering and maintaining the new cloud infrastructure, preparing them to successfully address any upcoming difficulties or changes.
Results
  • Seamless Transition: Avokado.sa's company operations and customer service were not significantly disrupted by the migration procedure, which was carried out.
  • Improved Accessibility and Scalability: By switching to a cloud solution, Avokado.sa was able to grow their infrastructure as necessary and offer better accessibility to their apps and data from anywhere at any time.
  • Data Security and Compliance: The security measures put in place made sure that Avokado.sa's data was confidential, intact, and available while also complying with regulatory standards.
  • Cost Savings: By moving to the cloud, Avokado.sa was able to save money on IT infrastructure expenses including software licencing and hardware upkeep.
  • Greater Efficiency: The cloud solution's automatic backups, disaster recovery options, and simplified data management procedures increased performance and operational efficiency.